Frequently asked questions
Frequently asked questions from all of our viewers. Check in here first – maybe the answer to your question is in here!
- Change payment method
- How do I cancel my subscription?
- What devices can I watch from?
- How many devices can I have running at one time?
- How do I redeem a voucher?
- Create an account
- I have lost my password, what can I do?
- How can I update my personal data?
- How do I purchase a broadcast or video?
- What settings are optimal for watching a broadcast?
- Chromecast & AirPlay
- Why can't I watch via SmartTV?
- My broadcast is buffering - what can I do?
- I bought the wrong broadcast/video, can I get my money back?
- If I log out or change my device, do I have to buy the stream again?
- How secure is my payment?
- I have changed my email address, can I exchange my old one for my new one?
- I don't have any sound on my stream
- Do I have to enter my real details?
- It says my email address is busy, why?