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Frequently asked questions

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Frequently asked questions from all of our viewers. Check in here first – maybe the answer to your question is in here!

  • I have lost my password, what can I do?
  • How can I update my personal data?
  • How secure is my payment?
  • I bought the wrong broadcast/video, can I get my money back?
  • How do I purchase a broadcast or video?
  • My broadcast is buffering - what can I do?
  • How many devices can I have running at one time?
  • What settings are optimal for watching a broadcast?
  • How can I delete my user account?
  • How can I stop my subscription?
  • Problems with Chromecast
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