User terms

General information

The StayLive service is internet-based and can only be provided through individual purchases on a registered account. The service provides access to all streamed material distributed by StayLive, both live and recorded (Video on Demand - VoD).

If you or your organisation is interested in having your event broadcast live or available as a recording, up-to-date information on our packages is available on our website (www.staylive.se/).

About us

StayLive AB is a Swedish limited liability company with registration number 556937-1080.

Terms of use

When you register a user account, you also agree to abide by these terms and conditions. You must read and accept these terms and conditions before using the service. By accepting the terms and conditions of use, you agree to them and undertake to comply with them. It is your responsibility to keep yourself informed of any changes to these terms and conditions. If at any time you no longer accept or are unable to comply with StayLive's Terms and Conditions, you may no longer use the Service, even if you have an account, and you should contact StayLive to cancel your account. Changes or amendments to the Terms will be made available on the website or sent to the registered email address 14 days before the change takes effect. If you continue to use the Service after the change or amendment to our Terms has become effective, you will be deemed to have accepted the new Terms.

Access and use of the Service

Registering for an account on StayLive is free, but access to the services that cost money requires one-time payments or subscription, through any of the payment solutions provided on the StayLive website.

In order to use the service, you must:

Have a personal account on StayLive.
Be able to use one of StayLive's payment solutions if needed (for the parts that are not free).
Have access to a sufficiently fast internet connection (for best results we recommend a connection of at least 4 Mbps).

Live broadcasting and Video on Demand

You can watch our broadcasts in different ways. We broadcast various events live and some material is available on demand, Video on Demand.

In the case of live broadcasting, the service you have paid for can only be viewed during the period of the live broadcast. Video on Demand is provided by various providers and this material is freely available to you when you pay for it. Normally, these videos are available until further notice, but StayLive does not control how long each provider provides them.

This means that there may be occasional situations where you have paid for a video and it is removed before you have time to watch it.

In the case of Video on Demand, you have a 48-hour guarantee period from the time you pay. If the video is removed during these 48 hours, you will be refunded the full amount you paid. After the guarantee period, you will not be reimbursed for video material that has been removed, so it is important that you see the material you have paid for as soon as possible.

Username and password security

To register on StayLive, you must provide a username and password. You must keep this information confidential and not allow any third party to access it.

StayLive reserves the right to require you to change your password at any time, but with reasonable notice. You acknowledge that changing your password may cause a temporary interruption in your access to the Service.

If at any time you suspect that someone else is using your username and password, or has come into possession of them, you must notify us immediately and change your password.

Should StayLive have reason to believe that your username and password are being used, or have become available to an unauthorized person, StayLive has the right to immediately suspend your access to the Service.

Information on the processing of personal data

StayLive AB processes personal data in a manner that is compliant with the General Data Protection Regulation and the Act (2018:218) with supplementary provisions to the EU Data Protection Regulation (Svensk författningssamling 2018:218).

Our privacy policy in accordance with the General Data Protection Regulation can be found at the following link: https://support.staylive.se/hc/sv/articles/360003793432

When you register on StayLive's website, you consent to StayLive AB recording the information you provide, which may constitute personal data, in order to provide the service to you.

User data may only be registered with StayLive by the person to whom the data relates.

What we store at registration is first name, last name, e-mail address and password.

We may also, depending on the service with us, register and store other information you choose to provide (e.g. address, details of favourite team, preferred method of payment, etc.).

When using the service, we also store the IP address from which you use the service and the IP address from which you made your payment.

We store this data in order to administer your use of the service, the customer relationship, history and to have the possibility to inform you about circumstances that affect your use of the service and in order for us to fulfil the contract with you.

By accepting these terms, you agree that StayLive may process your personal data in accordance with our Privacy Policy and should you no longer allow the processing of personal data, you must contact StayLive and terminate your account.

E-mail address

Upon registration, information and notifications will be sent from StayLive to the email address provided.

Use of the service means that StayLive will send information about various offers and events to the registered email address. If you change the email address you provided during registration, you should immediately update your profile on our website.

StayLive will consider the last email address provided as correct and use it for all direct communication with you. It is therefore of utmost importance to always have an accurate and up-to-date email address in your profile.

Payment

Payment for the service is made through the payment solutions provided on the StayLive website. The price varies depending on the stream or VoD you choose, but is always visible before you complete your payment.

The service becomes available as soon as your payment is registered unless it is a live broadcast (these become available when the broadcast begins).

Right of withdrawal

You have the right to cancel your purchase of the service you have paid for under the Distance Contracts Act up to fourteen days after the date of payment, but no later than the start of the broadcast to you (applies to both live stream and VoD).

In case you wish to exercise your right of withdrawal, please notify StayLive as soon as possible, by emailing kontakt@staylive.se

You can also contact StayLive at https://www.staylive.se

Once broadcasting has started, the service is considered to have started and cannot be cancelled.

Complaint

If a problem occurs during the broadcast that interferes with StayLive's ability to distribute an uninterrupted service, and if the error is found to be due to faults in StayLive's equipment, network or its subcontractors, compensation will be paid in the amount paid for the material in question (this means that StayLive will credit the affected user account with one broadcast free of charge, which the user can use for subsequent broadcasts at his or her own discretion).

No other compensation will be paid.

StayLive will not compensate for service disruptions caused by faults in the user's equipment or the user's broadband provider, for example.

If the user believes that a fault is due to StayLive's fault, he/she should contact the support team as soon as possible at www.staylive.se/kontakt/ or kontakt@staylive.se, indicating his/her registered e-mail address and the broadcast/stream to which the problem relates, together with a detailed description of the fault.

In order to facilitate troubleshooting, the user shall follow StayLive's instructions to remedy the error or to determine where the responsibility for the error lies.

If the user does not cooperate in troubleshooting as instructed by StayLive, no compensation will be provided. 

Copyright

Everything displayed from the Service is protected by Swedish and international copyright law. StayLive authorizes you to use the Service only for your personal and private use and you may not distribute it to others in any way. The Service may also not be used for commercial purposes unless otherwise agreed with StayLive AB.

Links from our website

Use of our website may include access to links to other websites provided by third parties. StayLive has no control whatsoever over the content of these websites and accepts no responsibility whatsoever for any loss or damage which may arise from your use of them.

Breach of contract and consequences

Attempting to circumvent StayLive's security systems or test the security of the Service is prohibited. You also may not use the Service in any manner that could overburden, harm, disable, impair, or interfere with any other user's use of the Service.

It is also prohibited to attempt to gain unauthorized access to any computer system, network, content or information associated with the Site or Service.

If you violate any part of these Terms and Conditions, StayLive has the right to immediately suspend the Service's availability to the user or otherwise prevent further unauthorized conduct.

Force Majeure

External events beyond StayLive's control (e.g. governmental measures, war, mobilization, reinforced defense alert, labor dispute, natural disaster) and which are not merely of a temporary nature and which prevent the performance of the Service entitle StayLive to completely suspend the Service without entitlement to damages or other compensation.