Your personal data and how we handle it
Your personal data refers to data we at STAYLIVE AB collect and store about you and how you use our services that directly or indirectly identifies you. We use the data to provide services, give you a better experience, improve our services and provide you with offers that suit your needs.
We have compiled here how we collect and process your personal data in accordance with the General Data Protection Regulation (GDPR).
Type of personal data we collect
When you become a customer with us, we collect these contact details:
First and last name and email address.
Information about your services
We also keep data about the services you have ordered and how you use them.
Customer service requests
When you contact our customer service (support), we collect the information you provide to us so that we can help you with your issue.
How we collect personal data
We collect data in the following ways:
- The data you provide yourself when you become a customer with us.
- The data you provide when you contact us in via chat or email.
- Data generated when you use our services - for example, when you visit our website or use our control panel.
- We may also collect data from other sources - for example, from credit reference agencies.
- Visitor data via cookies from your browser.
The information collected about you depends on the services you use.
Here's what we use personal data for
In order to process data, one of these legal grounds must be met:
- Required to perform the contract with you.
- Required to fulfil a legal obligation of STAYLIVE AB.
- The processing is in the interests of both you and STAYLIVE AB.
- Consent from you for that particular processing.
In order for us to provide services to you, we need to process your personal data. Below you will find information on what we use this data for and the legal grounds for the processing.
Provision of services
We process personal data to identify you as a customer and to manage and deliver the services you have ordered and subscribed to. As well as personal data required to process billing and payment for the services you use.
Legal basis: performance of contract.
Communication and support
We may use personal data from previous contact with us in order to provide you with better assistance.
We use your contact details and information about the services you use as a basis for invoices, newsletters, important information about your services, offers and tips on how to use our services.
Legal basis: balancing of interests, consent and performance of contract.
Development of our services and products
We process personal data about how you use our services and your contact with in order to improve your use of the services we provide to you and our services in general.
Legal basis: balance of interests and consent.
In order to market relevant products and services to you according to your needs, we process personal data about which services you use and how you use them.
Legal basis: interest consideration and consent.
Security and prevention of misuse
We process personal data for the purpose of detecting and preventing the following for our services and in our network:
- misuse of services
- intrusion attempts into our own or customers' systems
- attacks such as denial of service attacks (DDoS), spreading of viruses and other malware
- violation of Swedish law
- use of our services in violation of our other terms and conditions
Legal basis: performance of contract and legal obligation.
We process personal data in order to comply with the requirements of the law.
Legal basis: legal obligation.
How long we keep personal data
We keep personal data as long as there is a documented purpose for the processing.
Personal data that may not be stored under the GDPR is deleted on an ongoing basis as soon as further processing is not supported by the law.
To whom we disclose personal data
We may disclose personal data to partners and subcontractors in order to perform the contract with you as a customer and otherwise to comply with legal obligations and to analyse how our services are used and to improve them.
We have agreements with all partners and subcontractors in the EU. We do not share data with companies outside the EU. The agreements govern, among other things, what personal data is processed, why it is processed, how personal data is protected and how long it may be processed.
We strive never to share more personal data than is absolutely necessary with each partner.
We have taken, and continue to take, safeguards to ensure that no personal data is processed in breach of applicable law relating to both security and privacy. We impose clear requirements on our partners and subcontractors to ensure that they have an equivalent level of protection.
At the request of a law enforcement authority, we may be required by law to disclose certain personal data to, for example, the Police Authority.
How we protect your personal data
We use industry standards to securely store, process and communicate sensitive information such as personal data and passwords. For example, SSL/TLS, PGP and hash algorithms.
These protections are implemented with systematic, organisational and technical measures to ensure privacy, confidentiality and availability. A periodic review of procedures and measures ensures that our measures are continuously adequate.
We have policies and security procedures for, among other things:
- incident management
- information security
- risk analysis
- software updates
- secure configuration and management of devices
- offices and server rooms
- training of staff in our procedures
All our staff are bound by confidentiality agreements and process only the information their assignment requires.
You are in control of your personal data
You are in control of your own personal data. This means that you decide what information you want to provide and what processing of your personal data you consent to. You can withdraw your consent at any time.
You can also access the data we hold about you on request and you can contact us at any time to amend your data. We will do this without undue delay where possible without breaching applicable laws.
Please note, however, that we need to have access to certain personal data in order to provide our services to you. If you choose to withdraw your consent, we may not be able to provide all of our services.
If you would like to change information or request data, please contact us via the following link:
If you are unable to make the changes or find the information you are looking for via the link, please send an email to: firstname.lastname@example.org
How we process your personal data when you are no longer a customer
If you cancel your account, we will delete all your personal data where there is no longer a reason for continued processing. We will also notify our subcontractors and partners who may have processed the data that it will be deleted by them.
What will be deleted (where applicable) includes:
- email addresses with associated emails
- personal data in customer databases
- backups of the above are deleted according to our backup schedule
What is not deleted includes:
- data required by the Accounting Act